FINANCIAL SERVICES GUIDE

The Concept AU/NZ Pty Ltd

Financial Services Guide​

February 2024

This Financial Services Guide (“FSG”) dated 20th February 2024 is provided to you by The Concept AU/NZ Pty Ltd as trading The Concept Trading ABN 78 652 938 399 (“TCT”, “we”, “our”, “us”) to inform you of the financial services provided by us and also to comply with our obligations as a Corporate Authorised Representative, CAR No. 001294442, of Vested Equities Pty Ltd (“Vested Equities”) ABN 54 601 621 390, AFSL 478987.

ABOUT THIS FINANCIAL SERVICES GUIDE

This FSG will assist you in deciding whether to use our services and contains important information about:

This FSG explains:

This FSG contains general information. If you have further questions after reading it, please contact us.

WHO WE ARE

TCT is responsible for the Financial Services described in this guide. TCT is a Corporate Authorised Representative of, and acts on behalf of, Vested Equities. Vested Equities does not act as a representative of any other licensee in relation to the services or products they provide.

Contact details:
You can contact us at:
Address: Tower 2, Suite 01, 55 Plaza Parade, Maroochydore, QLD 4558
Phone: +61 7 4599 3855
Email: [email protected]
Website: http://www.dev.theconcepttrading.com/
Vested Equities can be contacted by phone on 1300 980 849 or email at [email protected]

FINANCIAL SERVICES WE ARE AUTHORISED TO PROVIDE

As a CAR of Vested Equities, TCT is authorised under AFSL 478987 to provide you with the following range of financial services:

a) provide advice on the following classes of financial products:

b) deal in the following classes of financial products by issuing, acquiring, applying for, varying
or disposing of those products:

To retail and wholesale clients.

NATURE OF ADVICE AND OUR RESPONSIBILITIES

TCT does not provide any personal advice in relation to any financial products. Personal advice is advice that considers one or more of your objectives, financial situation and needs (your Personal Circumstances)

If your relationship with TCT includes the provision of advice, such advice is provided as general advice only. Any general advice we provide to you as a retail client does not take account of your Personal Circumstances. Before acting on any general advice, you must consider the appropriateness of the advice in light of your Personal Circumstances. Newsletters, trade alerts and research papers are examples of general advice we may give you.

Before taking any action to acquire any of the financial products or services mentioned in this FSG you should consider whether the product or service is appropriate having regard to your Personal Circumstances. You should also consult the relevant PDS and ensure that you understand the risks
associated with the financial products and services you enter into with TCT.

PRODUCTS AND SERVICES WE PROVIDE

TCT provides general advice in relation to securities, exchange-traded derivatives (futures, options), foreign exchange contracts and Contracts for Difference.

TCT does not give personal advice. All advice given by TCT is general advice only.

TCT may also arrange for you to be supplied with financial services and products issued by third party product providers. TCT may receive a fee or commission payment from these providers as a result of you investing in one of their products or services. Any remuneration that TCT may derive is included in the fees and commissions you pay as outlined under the heading “How do we get paid”.

The following outlines some important risks involved in investing in financial products, but does not purport to be an exhaustive list of the risks involved in investing in financial products.

You may give instructions to us in any of the following ways:

HOW DO WE GET PAID?

The Concept Trading is remunerated through purchase fees and profit share arrangement of the trading account issued to you.

TCT may also earn a rebate from our executing brokers for volume traded in the market.

TCT is also remunerated from the 40% profit share arrangement with you from the Company Trading Account.

TCT may also receive a percentage of the commission paid to a third-party service provider by you. The amount received by TCT will vary depending on the contractual arrangements entered into between TCT and the third-party service provider and will be pursuant to the terms and conditions of your agreement with TCT. Accordingly, TCT’s remuneration from the third-party provider is not an additional cost to you.

You may have been referred to us by a service provider which may receive financial or non-financial benefits from us, where the law allows. Please note that such benefits will not impact transaction fees or the rates you will be offered for financial products or services undertaken with TCT.

Remuneration of employees, directors and representatives

Our directors and some of our representatives are remunerated by way of salary and other employee benefits. They may also be eligible for a discretionary bonus related to business objectives. Such payments are discretionary and are generally made in the form of monetary benefits. Some of our representatives are remunerated by way of fees and commission in amounts up to 80% of all fees and commissions ©2024 The Concept Trading. All Rights Reserved. The reproduction or transfer of this material is prohibited by The Concept Trading agreement. Page | 5 generated from their clients depending on the level of salary and the aggregate revenue that they generate for TCT.

COMPLAINTS RESOLUTION

We take every step to ensure we provide you with quality service. The Concept Trading has an internal dispute resolution policy in place to resolve any complaints or concerns you may have about the service provided to you.

These should be directed to the Complaints Officer (by telephone or email) at +61 7 4599 3855 or
[email protected] and [email protected]

We will provide you with acknowledgement of written complaints within 5 business days, and seek to resolve and respond to your complaint within 30 days of receipt. We will investigate your complaint, and provide you with our decision, and the reasons for which it is based in writing. We will endeavour to resolve your complaint quickly and fairly. If the complaint cannot be resolved to your satisfaction within 30 days and you wish to proceed further, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA) via the following means:

Australian Financial Complaints Authority
Website: www.afca.org.au
GPO Box 3, Melbourne Vic 3001
Toll Free Telephone: 1800 931 678
Email: [email protected]

Vested Equities is a member of this external dispute resolution service (Member Number 36765).
You may also contact Australian Securities and Investments Commission (ASIC) free call Infoline on 1300
300 630 to make a complaint and obtain information about your rights.

COMPENSATION ARRANGEMENTS

A professional indemnity insurance policy, which satisfies the requirements for compensation arrangements under section 912B of the Corporations Act 2001 (Cth), is in place to cover the professional services provided by the current and former employees and representatives of Vested Equities, and its Corporate Authorised Representatives.

CONFLICTS OF INTEREST AND ASSOCIATIONS

Conflicts of interest may occur from time to time. TCT will advise you of any material interest that could reasonably be expected to influence our recommendation of a financial product to you, either verbally or by email. However, you should be aware that:

RECORD KEEPING AND PRIVACY

In accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act (AML/CTF) and its corresponding rules and regulations, we are required to implement certain client identification processes. We may be required to obtain information about you at the time of providing financial services to you and from time to time in order to meet our legal obligations.

As a result of the reporting obligations placed on us by the AML/CTF Act, information obtained from or about you may be provided to external third parties and regulators in accordance with the requirements imposed on us.

We are committed to the highest standards concerning the collection, use, accuracy and storage of your private information. The Privacy Act 1988 contains 13 principles known as the “Australian Privacy Principles”. Your rights, our obligations and how we deal with them are detailed in our Privacy Policy. If you believe we have not acted appropriately to your privacy rights, you are entitled to lodge a complaint with us. If you wish to access information we hold about you or have any concerns, please contact us. A copy of our privacy policy is available from us or our website https://dev.theconcepttrading.com/legals/privacy-policy/

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